I live in a legal state, so the other day I enjoyed the luxury of buying a THC cartridge from my local dispensary, and began using it as one does. Things were A-OK for a couple days, but suddenly the cartridge stopped working. I did some troubleshooting, and the best I could tell was that it was just faulty, and that as luck would have it, that fault wouldn’t appear until I had already used about a quarter of the product.

However, the dispensary has an excellent return policy on cartridges, and will refund it within 30 days if it stops working. They’ve told me about this policy dozens of times as I’ve bought cartridges from them in the past, but this would be the first time I would put that policy to the test.

I had kinda low expectations that they’d accept it for a full refund, since I already used about a quarter of it before it stopped working. I thought maybe they’d give me 3/4 of my money back, at best. And I’d have considered that to be a totally fair exchange, honestly. But instead, the guy behind the counter was super apologetic and went to the cabinet to get a brand new cartridge for me.

There was a slight price difference, since it was a different strain, so he said he’d have to ring it up to issue me a refund for the difference. I told him I didn’t think that was necessary since, again, I had already used a considerable amount of the original cartridge. But he insisted on refunding me the difference, so I let him ring it up.

“Oh, and since today’s Saturday, all our carts are 20% off, so that’ll actually be even more of a refund,” he says as he scans the barcode. I’m kind of blown away at this point because, and I don’t think I can stress this point enough, I had already used a significant portion of the first cartridge to begin with.

He asked me if I had a rewards account with them, which I don’t. He says they’d prefer to issue the refund as a store credit, but that’s also totally fine that I don’t have an account, anyway. The lengths this man is going to is astounding. Then he says “so our cash refund process is actually kind of annoying and I don’t like doing it, would you be cool if instead of the $12 difference in cash, I just hook you up with a $15 battery or maybe 3 of the $5 pre-rolls or something?”

I tell him “my guy, I would’ve been happy with half of what you’ve offered me already, but uh… I’ll take a battery, I guess!” So he gives me a brand new battery that I get to keep as a spare, a full and fresh cartridge of a strain that I’m honestly enjoying better than the first one, and I basically got my high for the last few days completely for free. I almost feel like I robbed the place, a little bit.

That’s been about the “coolest” thing that’s happened to me in quite a while, so I feel this is sufficiently dull. I hope the rest of your day is adequate.